Refund Policy

Welcome to COSMICBEND. We are committed to ensuring your satisfaction with our products and services. Below is our refund policy, which is designed to address concerns you may have regarding your purchases.

Eligibility for Refunds

If you are not entirely satisfied with your purchase, you may be eligible for a refund if the following conditions are met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.
• All claims must be made within 30 days of purchase.

Non-Refundable Items

Unfortunately, we cannot offer refunds on the following items:

• Gift cards
• Downloadable software products
• Personalized or custom orders

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] to request a refund.
• Provide your order details and reason for requesting a refund.
• Once your request is approved, we will initiate a refund to your original method of payment.

Processing Time

Refunds may take several business days to process, depending on your bank or credit card provider. We appreciate your patience during this process.

Contact Us

If you have any questions regarding our refund policy, please contact us at:

Phone: +27 21 123 4567

Address: 123 Galaxy Ave, Cape Town, South Africa